Dental Practice Management Certification

A University Of Toronto Accredited Continuing Dental Education Couse

Lisa Philp & Linda Anderson- University of Toronto

Course Synopsis: 

This program has been designed to assist any member of the dental team with the tools required to understand and implement proven strategies for operational effectiveness and real life business principles specifically for dentistry. 

Upon completion of the course, the participant will receive a certificate in Dental Practice Management from the University of Toronto.

Dental Practice Management and the business aspect of dentsitry has become one of the biggest challenges in the past five years. With increasing demand on the dentsit to keep up with current reasearch, new materials, and the management of a service business, the need for organized systems and administration is fundamental in modern practice success. There are 44 systems needed to operate a functional dental practice. All systems are interrelated; if one of the systems is weak then the entire process breaks down.

Semester One
Start Date: September 11, 2010

Semester Two
Start Date: January 8, 2011

Dental Practice Management Certification 

COURSE OUTLINE

Semester One - 2010
September 11 & 25, 2010

• Introductions
• Course Materials/Overview
• Learning Styles
• Behavioural Profiles
• Engines of the Dental Practice
• Dental Team Dynamics
• Essentials of a High Performing Team

October 2 & 23, 2010

• 6 Styles of Leaders
• Goal Setting/Writing
• Communication Tools
• Monitors and Tracking of Statistics
• Daily Preparation Systems
• Computer Utilization

November 13 & 27, 2010

• Telephone Techniques
• Patient Customer Service
• Patient Flow
• Chart Management

December 11, 2010

• Essentials of Scheduling
• Hygiene Retention
• Downtime Management

Semester Two - 2011
January 8 & 22, 2011

• Financial Management Policy, Arrangements, Receivable, Insurance, Pre-determination

February 12 & 26, 2011

• Periodental Disease Management Overview
• Technology in Dentistry
• Codes and Fees
• Steps to Case Presentation
• Overcoming Objections

March 5 & 26, 2011

• Internal Marketing
• External Marketing
• Customer Service Surveys
• New Patient Experience
• Review

April 16, 2011

• Steps to Case Presentation
• Overcoming Objections
• Review
• Final Exam

May 7, 2011

• Graduation and Awards

For Registration, Please go to the University of Toronto website at www.utoronto.ca or call (416)979-4902.

Registration

Register on-line at www.cde.utoronto.ca and receive 100 aeroplan points. 
Please Note: Tuition must be paid in full before being accepted into the program.

Registration on or before July 9, 2010:

• One Person $2,000.00
• Two (2) People $3,500.00*
• Three (3) People $4,500.00*

Registration after July 10, 2010:

• One Person $2,100.00
• Two (2) People $3,700.00*
• Three (3) People $4,800.00*

*Must be employees of the same office to receive promotional price.

Cancellation Policy

• Before August 1, 2010, 100% refund. 
• Between August1-August 31, 2010, 50% refund. 
• After August 31, 2010, No refund.