DENTAL PRACTICE MANAGEMENT CERTIFICATION
A University of Toronto Accredited continuing Dental Education Couse
Semester One - Start Date: September 12, 2009
Semester Two - Start Date: January 9, 2010
2009 - SEMESTER ONE
September 12, 26, 2009
- Introductions
- Course Materials/Overview
- Learning Styles
- Behavioural Profiles
- Engines of the Dental Practice
- Detnal Team Dynamics
- Essentials of a High Performing Team
October 17, 31, 2009
- 6 Styles of Leaders
- Goal Setting/Writing
- Communication Tools
- Monitors and Tracking of Statistics
- Daily Preparation Systems
- Computer Utilization
November 7, 21, 2009
- Telephone Techniques
- Patient Customer Service
- Ptient Flow
- Chart Management
December 12, 2009
- Essentials of Scheduling
- Hygiene Retention
- Downtime Management
2010 - SEMESTER TWO
January 9, 23, 2010
- Financial Management Policy, Arrangements, Receivable, Insurance, Pre-determination
February 13, 27, 2010
- Periodental Disease Management Overview
- Technology in Dentistry
- Codes and Fees
March 13, 27, 2010
- Internal Marketing
- External Marketing
- Customer Service Surveys
- New Patient Experience
April 24, 2010
- Steps to Case Presentation
- Overcoming Objections
- Review
April 24, 2010
- Final Exam
May 8, 2010
- Graduation and Awards
FOR REGISTRATION, PLEASE GO TO the University of Toronto website at www.utoronto.ca or call (416)979-4902
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09/08/2007
Dental Practice Management Certification
Lisa Philp & Linda Anderson- UNIVERSITY OF TORONTO
COURSE SYNOPSIS
This program has been designed to assist any member of the dental team with the tools required to understand and implement proven strategies for operational effectiveness and real life business principles specifically for dentistry.
Upon completion of the course, the participant will receive a certificate in Dental Practice Management from the University of Toronto.
Dental Practice Management and the business aspect of dentsitry has become one of the biggest challenges in the past five years. With increasing demand on the dentsit to keep up with current reasearch, new materials, and the management of a service business, the need for organized systems and administration is fundamental in modern practice success. There are 44 systems needed to operate a functional dental practice. All systems are interrelated; if one of the systems is weak then the entire process breaks down.
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REGISTRATION
Register on-line at www.cde.utoronto.ca and receive 100 aeroplan points.
Please Note: Tuition must be paid in full before being accepted into the program.
Registration on or before July 7, 2009
One Person $2,000.00
Two (2) People $3,500.00
Three (3) People $4,500.00
Registration after July 7, 2009
One Person $2,100.00
Two (2) People $3,700.00
Three (3) People $4,800.00
- Must be employees of the same office to receive promotional price.
CANCELLATION POLICY: Before August 1, 2009, 100% refund. Between August1-August 31, 2009, 50% refund. After August 31, 2009, No refund.
