President's Address

Welcome once again to our fall issue of Success Strategies. I trust you had a productive and relaxing summer taking time for vacation to rejuvenate and charge your battery for the last quarter of 2004.

Transitions fall success includes the results of our 2004 client feedback survey. We continually welcome our client's honest feedback and satisfaction level rating as well as suggestions for development. The response rate was 75% and an overall rating as a company of 90% for our tangible results. All sound businesses are built on the referrals from their happy clients and we are especially grateful that our clients are our number one referral source as confirmed in the survey results that 91% would refer our services to colleagues. The three most commonly identified areas that dentists want for their future needs are marketing services, recruiting quality team members, and resort seminars.

Transitions Group is also excited to announce the launch of our new product PhoneTree; at last, we've found a simple, easy to use phone line product that will enhance the most time-intensive and frustrating systems to master in your practice. The #1 loss of production in Canadian dentistry is due to no-shows, short notice cancellations, and overdue recalls. If you're experiencing more then 10% no shows and cancellations a day, then PhoneTree is the answer to stop your lost revenue.

PhoneTree is an automated messaging system designed to deliver customized, interactive messages to your patient base, to confirm and remind them of scheduled appointments, or reactivate them for an overdue appointment. This product is designed to save your administrative team the numerous hours spent on out-going calls not to mention the reduction of messages left at the homes of your patients.

Transitions takes it's role in social responsibility and helping people in third world countries very seriously, as we strive for causes that give back to the profession of dentistry. We have joined forces with Greg Anderson of Discus Dental Canada to sell 4000 books "Love is the best Medicine" so that we can raise $20,000 USD to build three new self-sustaining dental clinics in Cambodia.

Cambodia has suffered great loss under Pol Pot; 1.8 million people were rounded up, interrogated, and murdered, targeting teachers, lawyers, and dentists. Only 34 dental nurses were left to care for the remaining 6 million Cambodians dental care.

The proceeds from the books will contribute to the goal. If you are interested in contributing, please consider purchasing copies of "Love is the Best Medicine" for yourself and your team. Then consider purchasing additional copies to give to your patients, local high schools, libraries, and hospitals. By doing so, you will share some great stories of how your profession changes people's lives and enable us to build three dental clinics in different Cambodian provinces. Call or email Karen Zapora at Transitions to order your copies.